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Unable to download converted files

New Here ,
Jun 22, 2018

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When attempting to download a converted file I receive the error message "Unable to fetch base_uris from files tier".  What should I do next?

Hi Kristinac,

Sorry for the delayed response.

As per the issue description mentioned above, you are getting an error when trying to download converted files, is that correct?

Could you try logging in from another network environment or use your cell phone and check if that works?

Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

Also, try using the services on a new computer with a different network for testing purpose and check if that works.

If it's an office machine, connect it to a guest network.

If that doesn't work, please white list the following in your fire wall and check.

files.acrobat.com & download.macromedia.com

Thanks,

Shivam

TOPICS
Acrobat.com Cloud Storage, ExportPDF

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Unable to download converted files

New Here ,
Jun 22, 2018

Copy link to clipboard

Copied

When attempting to download a converted file I receive the error message "Unable to fetch base_uris from files tier".  What should I do next?

Hi Kristinac,

Sorry for the delayed response.

As per the issue description mentioned above, you are getting an error when trying to download converted files, is that correct?

Could you try logging in from another network environment or use your cell phone and check if that works?

Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

Also, try using the services on a new computer with a different network for testing purpose and check if that works.

If it's an office machine, connect it to a guest network.

If that doesn't work, please white list the following in your fire wall and check.

files.acrobat.com & download.macromedia.com

Thanks,

Shivam

TOPICS
Acrobat.com Cloud Storage, ExportPDF

Views

159

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 22, 2018 0
Adobe Employee ,
Aug 02, 2018

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Hi Kristinac,

Sorry for the delayed response.

As per the issue description mentioned above, you are getting an error when trying to download converted files, is that correct?

Could you try logging in from another network environment or use your cell phone and check if that works?

Some customers had the similar issue and it was due to the firewall/security setting that was blocked our site.

Also, try using the services on a new computer with a different network for testing purpose and check if that works.

If it's an office machine, connect it to a guest network.

If that doesn't work, please white list the following in your fire wall and check.

files.acrobat.com & download.macromedia.com

Thanks,

Shivam

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Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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