Highlighted

Unable to export PDF - no internet connection

New Here ,
Oct 03, 2018

Copy link to clipboard

Copied

We have a barracuda firewall and get the "no internet connection" error when trying to export.

Please can you send the list of domains/ports we need to whitelist for this to work?

It works fine when not using the web filter connection.

Hi Gayler,

Sure! we have shared the detailed information about the ports that you need to whitelist on your network. Also, you may refer to the troubleshooting steps suggested for the similar discussion on the same issue reported here- pdf to word doc converts fails with error "an error occurred while downloading this file"

[You may check private message]

Regards,

Akanchha

TOPICS
ExportPDF

Views

126

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to export PDF - no internet connection

New Here ,
Oct 03, 2018

Copy link to clipboard

Copied

We have a barracuda firewall and get the "no internet connection" error when trying to export.

Please can you send the list of domains/ports we need to whitelist for this to work?

It works fine when not using the web filter connection.

Hi Gayler,

Sure! we have shared the detailed information about the ports that you need to whitelist on your network. Also, you may refer to the troubleshooting steps suggested for the similar discussion on the same issue reported here- pdf to word doc converts fails with error "an error occurred while downloading this file"

[You may check private message]

Regards,

Akanchha

TOPICS
ExportPDF

Views

127

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 03, 2018 0
Adobe Employee ,
Oct 11, 2018

Copy link to clipboard

Copied

Hi Gayler,

Sure! we have shared the detailed information about the ports that you need to whitelist on your network. Also, you may refer to the troubleshooting steps suggested for the similar discussion on the same issue reported here- pdf to word doc converts fails with error "an error occurred while downloading this file"

[You may check private message]

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 11, 2018 1
Resources