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Unable to Export pdf, redirected to buy the product page.

New Here ,
Jun 14, 2017

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Can anyone help?  I have an account and am signed in but my converter won't convert - It simply directs me to buy the product again.

Anyone know what to do please?

Thank you

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ExportPDF

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Unable to Export pdf, redirected to buy the product page.

New Here ,
Jun 14, 2017

Copy link to clipboard

Copied

Can anyone help?  I have an account and am signed in but my converter won't convert - It simply directs me to buy the product again.

Anyone know what to do please?

Thank you

TOPICS
ExportPDF

Views

57

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 14, 2017 0
Adobe Employee ,
Jun 14, 2017

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Hi Lorrainel56989954,

As mentioned above that you are trying to convert the document, so make sure that you have installed the correct application which is Adobe Acrobat Reader DC not the Acrobat DC.

Try Signing Out and from the application and Sign In again.

Adobe Acrobat Reader DC Install for all versions

As Adobe Export PDF is an online service, so you may Sign In online via https://cloud.acrobat.com/exportpdf  and check if you can do the conversion.

You need to use the same email address for Sign In under which you have registered Export PDF.

Let us know if it still doesn't work.

Regards,

Akanchha

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