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Unable to use Adobe ExportPDF, already paid.

New Here ,
Dec 11, 2017

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Paid for subscription & file not converting

Hello, I am so frustrated. I paid for a 1.99 subscription to convert PDF to Word files and whenever I try to do the conversion, I am sent to the Pricing page. What gives. I am ready to cancel my membership. I paid for an annual membership this morning. Please help. Sky035

Hello Sky035

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service for which you have paid, Is that correct?

The record shows that you are subscribed to an active subscription to Adobe ExportPDF on your current Adobe ID. Please use the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome or Firefox, or Safari.

You may also use the free desktop version of Adobe Reader to use the service of Adobe ExportPDF, just sign in with your current Adobe ID and password in Adobe Reader, if you need to download and install the Reader, use the URL Adobe - Adobe Acrobat Reader DC Distribution

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes.

Regards,

Anand Sri.

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Unable to use Adobe ExportPDF, already paid.

New Here ,
Dec 11, 2017

Copy link to clipboard

Copied

Paid for subscription & file not converting

Hello, I am so frustrated. I paid for a 1.99 subscription to convert PDF to Word files and whenever I try to do the conversion, I am sent to the Pricing page. What gives. I am ready to cancel my membership. I paid for an annual membership this morning. Please help. Sky035

Hello Sky035

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service for which you have paid, Is that correct?

The record shows that you are subscribed to an active subscription to Adobe ExportPDF on your current Adobe ID. Please use the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome or Firefox, or Safari.

You may also use the free desktop version of Adobe Reader to use the service of Adobe ExportPDF, just sign in with your current Adobe ID and password in Adobe Reader, if you need to download and install the Reader, use the URL Adobe - Adobe Acrobat Reader DC Distribution

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes.

Regards,

Anand Sri.

Views

105

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 11, 2017 0
Adobe Employee ,
Dec 11, 2017

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Hello Sky035

We apologize for the inconvenience caused, as per the description above, you are not able to use the Adobe ExportPDF service for which you have paid, Is that correct?

The record shows that you are subscribed to an active subscription to Adobe ExportPDF on your current Adobe ID. Please use the service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a different browser like Chrome or Firefox, or Safari.

You may also use the free desktop version of Adobe Reader to use the service of Adobe ExportPDF, just sign in with your current Adobe ID and password in Adobe Reader, if you need to download and install the Reader, use the URL Adobe - Adobe Acrobat Reader DC Distribution

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes.

Regards,

Anand Sri.

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Translate

Translate

Report

Report
Community Guidelines
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