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Unable to use Adobe ExportPDF service as getting repurchase error message.

New Here ,
Jun 18, 2018

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I purchased Adobe Export pdf but when I click to export to a word document from Acrobat Reader it just takes me to an online page wanting me to buy the plan to allow me to do so.  I have signed in and in My Account I can see that the Export PDF plan is valid.  How can I then export a pdf file to a word one?

Hello Paulos,

We're sorry for the delayed response and inconvenience caused. As per the description, you are not able to use the Adobe ExportPDF service as it's directing you to buy the services again, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader desktop application, please sign out and sign back in Adobe Reader and reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates. Install the updates and reboot the machine again and then try exporting the PDF file.

For further troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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ExportPDF

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Unable to use Adobe ExportPDF service as getting repurchase error message.

New Here ,
Jun 18, 2018

Copy link to clipboard

Copied

I purchased Adobe Export pdf but when I click to export to a word document from Acrobat Reader it just takes me to an online page wanting me to buy the plan to allow me to do so.  I have signed in and in My Account I can see that the Export PDF plan is valid.  How can I then export a pdf file to a word one?

Hello Paulos,

We're sorry for the delayed response and inconvenience caused. As per the description, you are not able to use the Adobe ExportPDF service as it's directing you to buy the services again, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader desktop application, please sign out and sign back in Adobe Reader and reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates. Install the updates and reboot the machine again and then try exporting the PDF file.

For further troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

TOPICS
ExportPDF

Views

66

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 18, 2018 0
Adobe Employee ,
Jul 23, 2018

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Hello Paulos,

We're sorry for the delayed response and inconvenience caused. As per the description, you are not able to use the Adobe ExportPDF service as it's directing you to buy the services again, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader desktop application, please sign out and sign back in Adobe Reader and reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates. Install the updates and reboot the machine again and then try exporting the PDF file.

For further troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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