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Unable to use Adobe ExportPDF service as it's asking to resubscribe.

New Here ,
Apr 02, 2018

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I am working on a PDF now, I want to convert to word. When I click to convert it takes me to the sales page to buy the service. I already paid for the service, what is the address I go to to log in page address?

Hello Lianas,

We apologize for the inconvenience caused, as per the description above, you are not able to export a PDF file as it's asking you to resubscribe for the services, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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ExportPDF

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Unable to use Adobe ExportPDF service as it's asking to resubscribe.

New Here ,
Apr 02, 2018

Copy link to clipboard

Copied

I am working on a PDF now, I want to convert to word. When I click to convert it takes me to the sales page to buy the service. I already paid for the service, what is the address I go to to log in page address?

Hello Lianas,

We apologize for the inconvenience caused, as per the description above, you are not able to export a PDF file as it's asking you to resubscribe for the services, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your findings.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 02, 2018 0
Adobe Employee ,
Apr 02, 2018

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Hello Lianas,

We apologize for the inconvenience caused, as per the description above, you are not able to export a PDF file as it's asking you to resubscribe for the services, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try exporting the PDF through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader DC and getting the error message, please sign out and sign back in Adobe Reader with your current Adobe ID and password, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try converting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your findings.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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