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Unable to use Adobe ExportPDF service, error repurchase the service

New Here ,
Jun 18, 2018

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When I open a pdf and want to covert it to a word document and I try to sign it it goes nowhere and takes to the "purchase a plan" page. I have a plan and can log onto my account. Any idea what is happening?

Hello Theodorep,

We're sorry for the delayed response and inconvenience caused. As per the description, you are not able to use the Adobe ExportPDF service as it's directing you to buy the services again, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader desktop application, please sign out and sign back in Adobe Reader and reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates. Install the updates and reboot the machine again and then try exporting the PDF file.

For further troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation,

Thanks,

Anand Sri.

[Edited response]

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ExportPDF

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Unable to use Adobe ExportPDF service, error repurchase the service

New Here ,
Jun 18, 2018

Copy link to clipboard

Copied

When I open a pdf and want to covert it to a word document and I try to sign it it goes nowhere and takes to the "purchase a plan" page. I have a plan and can log onto my account. Any idea what is happening?

Hello Theodorep,

We're sorry for the delayed response and inconvenience caused. As per the description, you are not able to use the Adobe ExportPDF service as it's directing you to buy the services again, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader desktop application, please sign out and sign back in Adobe Reader and reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates. Install the updates and reboot the machine again and then try exporting the PDF file.

For further troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Let us know how it goes and share your observation,

Thanks,

Anand Sri.

[Edited response]

TOPICS
ExportPDF

Views

74

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 18, 2018 0
Adobe Employee ,
Jul 23, 2018

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Hello Theodorep,

We're sorry for the delayed response and inconvenience caused. As per the description, you are not able to use the Adobe ExportPDF service as it's directing you to buy the services again, Is that correct?

The record shows that you have an active subscription to Adobe ExportPDF service, try exporting the PDF file through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the freeware Adobe Reader desktop application, please sign out and sign back in Adobe Reader and reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates. Install the updates and reboot the machine again and then try exporting the PDF file.

For further troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know how it goes and share your observation,

Thanks,

Anand Sri.

[Edited response]

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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