Unable to use Adobe PDF Export services

[roberth84201471]

Hello,

When I click on connect, I don't get the possibility (window) of choosing my PDF document to be converted in Word. I'm using an iMac, ElCapitan uptodated.

Thank you.

Robert

[Adorobat · Accepted solution]

Hi roberth84201471  ,

Could you please tell how you are using Adobe PDF Export services , through Reader or by going to https://cloud.acrobat.com/

Are you getting any error message?

Also , try to perform the following steps:

1 -Logout from the Application(Reader),click on your name in the top right corner of the screen and then  click Sign Out, Close Reader.

2- Launch Reader again and login and try to use PDF services.

3- If using https://cloud.acrobat.com/  , click on the top right corner of the screen and click Sign Out , close Web Browser and then try again.

4- Also, try to use another Web Browser to login and check if you are able to use the services.

Let us know about the results.

Thank You!

Shivam