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Unable to use Adobe PDFPack subscription

New Here ,
Mar 21, 2018

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I purchased the product and was able to convert and combine files since about 3 days ago.. I am trying to combine files now and it brings me to a pricing page where I need to purchase more.   Why is this happening when I purchased an annual commitment?

Hello Angelieb,

We apologize for the inconvenience caused, as per the description above, you are not able to combine files as it's directing you to resubscribe page, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, you can access the services through the URL https://cloud.acrobat.com/combinepdf  on a browser like Chrome, or Firefox, or Safari.

Make sure you are not accessing the services through Acrobat Pro or Standard, as you are not subscribed to Acrobat Pro or Standard license/subscription.

You can access the services through the freeware Adobe Reader DC, just "sign-in" with your current Adobe ID and password in Adobe Reader DC.

If you are facing issue with Adobe Reader DC, try signing out and signing back in with your Adobe ID and password in Adobe  Reader, then check for any pending updates from help>check for updates. Install the updates and reboot the machine and try combining the files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Unable to use Adobe PDFPack subscription

New Here ,
Mar 21, 2018

Copy link to clipboard

Copied

I purchased the product and was able to convert and combine files since about 3 days ago.. I am trying to combine files now and it brings me to a pricing page where I need to purchase more.   Why is this happening when I purchased an annual commitment?

Hello Angelieb,

We apologize for the inconvenience caused, as per the description above, you are not able to combine files as it's directing you to resubscribe page, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, you can access the services through the URL https://cloud.acrobat.com/combinepdf  on a browser like Chrome, or Firefox, or Safari.

Make sure you are not accessing the services through Acrobat Pro or Standard, as you are not subscribed to Acrobat Pro or Standard license/subscription.

You can access the services through the freeware Adobe Reader DC, just "sign-in" with your current Adobe ID and password in Adobe Reader DC.

If you are facing issue with Adobe Reader DC, try signing out and signing back in with your Adobe ID and password in Adobe  Reader, then check for any pending updates from help>check for updates. Install the updates and reboot the machine and try combining the files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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76

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 21, 2018 0
Adobe Employee ,
Mar 22, 2018

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Hello Angelieb,

We apologize for the inconvenience caused, as per the description above, you are not able to combine files as it's directing you to resubscribe page, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, you can access the services through the URL https://cloud.acrobat.com/combinepdf  on a browser like Chrome, or Firefox, or Safari.

Make sure you are not accessing the services through Acrobat Pro or Standard, as you are not subscribed to Acrobat Pro or Standard license/subscription.

You can access the services through the freeware Adobe Reader DC, just "sign-in" with your current Adobe ID and password in Adobe Reader DC.

If you are facing issue with Adobe Reader DC, try signing out and signing back in with your Adobe ID and password in Adobe  Reader, then check for any pending updates from help>check for updates. Install the updates and reboot the machine and try combining the files.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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