Unable to use Export PDF

[davido60468936]

i HAVE ALREADY SUBSCRIBED TO EXPORT PDF SERVICE A WEEK AGO, BUT WHEN TRYING TO USE IT, I AM GETTING AN ERROR ASKING ME TO SUBSCRIBE NOW, BUT I HAVE ALREADY PAID THE SUBSCRIPTION? PLEASE HELP

[AkanchhaS · Accepted solution]

Hi Davido,

Yes, we see that you have an active subscription of Export PDF. If you are working online using web browser-

1-Then you may try Signing Out and Signing In in your Adobe account https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Acrobat  Reader DC: Adobe Acrobat Reader DC Install for all versions

3- “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- For detailed description of how to use the Export PDF service, you may refer to- Using Adobe Export PDF

You may refer to the following link for any troubleshooting: Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Let us know if it still doesn't work.

Regards,

Akanchha