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Unable to use services and neither able to contact support.

New Here ,
Mar 13, 2018

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I am sure I am in the wrong place BUT this site is so useless its where I have landed. Does anyone know why I cannot use the product whcih I have been paying for fpr the last 3 years?

Or better still if there is an actiual contact phone for adobe. Payed in December and havent been able to use since then. Every time I try it says I am not paid up and then I dont have time to waste with this. Surely aomeone can just see I have paid and push the on button?

It cant be that hard

Hello Kerryc,

Sorry for the delayed response and inconvenience caused. AS per the description above, you are not able to use Adobe ExportPDF service with your current Adobe ID, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the services through the freeware Adobe Reader DC, then sign out and sign back in Adobe Reader DC using your current Adobe ID, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

let us know how it goes and share your findings.

Regards,

Anand Sri.

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Unable to use services and neither able to contact support.

New Here ,
Mar 13, 2018

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I am sure I am in the wrong place BUT this site is so useless its where I have landed. Does anyone know why I cannot use the product whcih I have been paying for fpr the last 3 years?

Or better still if there is an actiual contact phone for adobe. Payed in December and havent been able to use since then. Every time I try it says I am not paid up and then I dont have time to waste with this. Surely aomeone can just see I have paid and push the on button?

It cant be that hard

Hello Kerryc,

Sorry for the delayed response and inconvenience caused. AS per the description above, you are not able to use Adobe ExportPDF service with your current Adobe ID, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the services through the freeware Adobe Reader DC, then sign out and sign back in Adobe Reader DC using your current Adobe ID, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

let us know how it goes and share your findings.

Regards,

Anand Sri.

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Mar 13, 2018 0
Most Valuable Participant ,
Mar 13, 2018

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This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Mar 13, 2018 1
New Here ,
Mar 13, 2018

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Thanks

Thats where I start each time - but there is no way known I can get any response there. Seriusly frustrating

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Mar 13, 2018 0
Most Valuable Participant ,
Mar 14, 2018

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What product? What is the exact nature of the problem? What happens when try to use it?

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Mar 14, 2018 0
Adobe Employee ,
Apr 12, 2018

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Hello Kerryc,

Sorry for the delayed response and inconvenience caused. AS per the description above, you are not able to use Adobe ExportPDF service with your current Adobe ID, Is that correct?

The record shows that you are subscribed to Adobe ExportPDF service with your current Adobe ID, try accessing the services through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

If you are using the services through the freeware Adobe Reader DC, then sign out and sign back in Adobe Reader DC using your current Adobe ID, and check for any pending updates from help>check for updates, reboot the machine after installing the updates and try exporting the PDF file.

For more troubleshooting, you can refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

let us know how it goes and share your findings.

Regards,

Anand Sri.

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Apr 12, 2018 0
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