used to go directly to page, but now can't find the page to convert pdf to word

[wb64641909]

I used to be able to sign in and be directed right to the page to convert a pdf to word document.  Now when I sign in, I can't find that page. 

[AnandSri · Accepted solution]

Hello Wb,

We apologize for the inconvenience caused, as per the description above, you are not able to get the page to export a PDF file, Is that correct?

You can access the ExportPDF service through the URL https://cloud.acrobat.com/exportpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari.

You can also use the free desktop version of Adobe Reader DC to access the service of Adobe ExportPDF, just "sign-in" with your current Adobe ID and password in Adobe Reader. To download Adobe Reader, use Adobe - Adobe Acrobat Reader DC Distribution

For troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.