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The
problem is with her PC accessing the necsignature.echosign.com site.
Once
she initiates a SSO for EchoSign, she is redirected over to EchoSign as she is
suppose to be but Internet Explorer is having a problem making the connection
for some reason.
Do you
have anyone at Adobe who can help look at this issue to figure out what might
be going on?
Below
is a trace from SSO to Adobe.
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Hi Laura,
Please try to clear the cache and cookies from Internet Explorer and try to login from this link : Sign In — E-signature and E-sign Software Solution — Adobe Document Cloud
If still the issue persists , try using a different browser and check .
Let me know if this resolves the issue .
Regards
Sarojini