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User Issue when accessing site - IE having a problem making a connection.

New Here ,
Apr 28, 2016 Apr 28, 2016

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The
problem is with her PC accessing the necsignature.echosign.com site. 

Once
she initiates a SSO for EchoSign, she is redirected over to EchoSign as she is
suppose to be but Internet Explorer is having a problem making the connection
for some reason.

Do you
have anyone at Adobe who can help look at this issue to figure out what might
be going on?

Below
is a trace from SSO to Adobe.

EchoSign Issue.jpg


   
 
 
 
 
 
 
 
 
 
 
 






   
 
 
 
 
 
 
 
 
 
 
 





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Adobe Employee ,
Apr 29, 2016 Apr 29, 2016

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Hi Laura,

Please try to clear the cache and cookies from Internet Explorer and try to login from this link : Sign In — E-signature and E-sign Software Solution — Adobe Document Cloud

If still the issue persists , try using a different browser and check .

Let me know if this resolves the issue .

Regards

Sarojini

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