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User Issue when accessing site - IE having a problem making a connection.

New Here ,
Apr 28, 2016

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The
problem is with her PC accessing the necsignature.echosign.com site. 

Once
she initiates a SSO for EchoSign, she is redirected over to EchoSign as she is
suppose to be but Internet Explorer is having a problem making the connection
for some reason.

Do you
have anyone at Adobe who can help look at this issue to figure out what might
be going on?

Below
is a trace from SSO to Adobe.

EchoSign Issue.jpg


   
 
 
 
 
 
 
 
 
 
 
 






   
 
 
 
 
 
 
 
 
 
 
 





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Fill & Sign

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User Issue when accessing site - IE having a problem making a connection.

New Here ,
Apr 28, 2016

Copy link to clipboard

Copied

The
problem is with her PC accessing the necsignature.echosign.com site. 

Once
she initiates a SSO for EchoSign, she is redirected over to EchoSign as she is
suppose to be but Internet Explorer is having a problem making the connection
for some reason.

Do you
have anyone at Adobe who can help look at this issue to figure out what might
be going on?

Below
is a trace from SSO to Adobe.

EchoSign Issue.jpg


   
 
 
 
 
 
 
 
 
 
 
 






   
 
 
 
 
 
 
 
 
 
 
 





TOPICS
Fill & Sign

Views

155

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 28, 2016 0
Adobe Employee ,
Apr 29, 2016

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Hi Laura,

Please try to clear the cache and cookies from Internet Explorer and try to login from this link : Sign In — E-signature and E-sign Software Solution — Adobe Document Cloud

If still the issue persists , try using a different browser and check .

Let me know if this resolves the issue .

Regards

Sarojini

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