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what is adobe export pdf sub?

Community Beginner ,
May 15, 2016

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Adobe have renewed a subscription for adobe exportpdf sub which I have no recollection of signing up for.  When I go to my account there is no record of my registration.  How can this happen and why do I need exportpdf?

Hi jacquit15303848 ,

You can refer this link to check for the services and features it provides : FAQ | Adobe Export PDF, Document Cloud

Let us know if you need any further help .

Regards
Sarojini

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what is adobe export pdf sub?

Community Beginner ,
May 15, 2016

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Adobe have renewed a subscription for adobe exportpdf sub which I have no recollection of signing up for.  When I go to my account there is no record of my registration.  How can this happen and why do I need exportpdf?

Hi jacquit15303848 ,

You can refer this link to check for the services and features it provides : FAQ | Adobe Export PDF, Document Cloud

Let us know if you need any further help .

Regards
Sarojini

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ExportPDF

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17.8K

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May 15, 2016 1
Adobe Employee ,
May 15, 2016

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Hi jacquit15303848 ,

You can contact customer care : Contact Customer Care

And also you can refer this link to cancel the subscription : Return, cancel, or exchange an Adobe order

Let us know if this helps.

Regards

Sarojini

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May 15, 2016 0
Community Beginner ,
May 16, 2016

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Thank you Sarojini for your response.

It 's not that I want to unsubscribe, It's just that I don't remember signing up.

Please provide me with a description of Adobe export pdf. It is not listed on the Customer Care site to which your link led me.

I need to understand whether I have a need for it and whether I wish to continue to subscribe.

Looking forward to hearing from you with a description of the service it provides.

Jacqui

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May 16, 2016 0
Community Beginner ,
May 16, 2016

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Thank you Sarojini for your response.

It 's not that I want to unsubscribe, It's just that I don't remember signing up.

Please provide me with a description of Adobe export pdf. It is not listed on the Customer Care site to which your link led me.

I need to understand whether I have a need for it and whether I wish to continue to subscribe.

Looking forward to hearing from you with a description of the service it provides.

Jacqui

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May 16, 2016 0
Adobe Employee ,
May 16, 2016

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Hi jacquit15303848 ,

You can refer this link to check for the services and features it provides : FAQ | Adobe Export PDF, Document Cloud

Let us know if you need any further help .

Regards
Sarojini

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May 16, 2016 1
Community Beginner ,
May 16, 2016

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Thanks Sarojini. It is a good product at a great price!

Jacqui

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May 16, 2016 0
Adobe Employee ,
May 16, 2016

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Hi jacquit15303848 ,

Thank you so much. If you need any help further regarding any product please feel free to contact us and we would be happy to help you.

Regards

Sarojini

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May 16, 2016 0
New Here ,
Sep 05, 2018

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This has happened to me. $35+ dollars taken from my credit card on August 30th. I did not purchase this. How can I get a refund and cancel any orders?

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Sep 05, 2018 0
Most Valuable Participant ,
Sep 05, 2018

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If it shows up your Adobe account, look for a cancel button or contact Adobe.

Check all previous Adobe accounts.

Otherwise this suggests someone has used your card details. If you are in a household where other family members might use the card, check with them. Otherwise, it seems likely your card details are stolen. I suggest you talk to your card issuer.

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Sep 05, 2018 1
New Here ,
Sep 22, 2019

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I have had the same problem for over three years. Adobe finds no record of my email address. Obviously wrong since I am using it to reply to this Adobe Support Community. I have emailed. I have called. I have asked them to check every email address I have used ever. They sure can find my credit card for the last three years or more. They even transferred it at least twice to a new credit card numbers. Sorry, I think they are crooks relative to this subscription product. Who knows where I can cancel this where they can locate an account ? Really ticks me off. I don't want to change credit cards. Inconvenient and should not have to protect against vendors like this.

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Sep 22, 2019 0
New Here ,
Sep 22, 2019

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I have had the same problem for over three years. Adobe finds no record of my email address. Obviously wrong since I am using it to reply to this Adobe Support Community. I have emailed. I have called. I have asked them to check every email address I have used ever. They sure can find my credit card for the last three years or more. They even transferred it at least twice to a new credit card numbers. 

 

Sorry, I think they are crooks relative to this subscription product. 

 

Who knows where I can cancel this where they can locate an account ? Really ticks me off. 

I don't want to change credit cards. Inconvenient and should not have to protect against vendors like this.

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Sep 22, 2019 0
New Here ,
Feb 03, 2020

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I´m having the same issue. Unauthorized charge to my credit card in the amount of $23,88.  I have not requested this service, and would like a refund 

please advise.  

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Feb 03, 2020 0
Adobe Employee ,
Feb 04, 2020

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Hi Alexf,

 

We have checked your account with the email address that you used to sign-in to the community.

I see that the subscription is cancelled already and there is a refund intitated. You will receive the refund in 5-6 business working days.

 

Let us know if you need any help.

 

Regards,

Meenakshi

 

 

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Feb 04, 2020 1
New Here ,
Jun 05, 2020

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I´m having the same issue. Unauthorized charge to my credit card in the amount of $35.19 on the 23/05/2020.  I have not requested this service, and would like a refund.

please advise.  

Tosh

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Jun 05, 2020 0
Most Valuable Participant ,
Jun 05, 2020

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Tosh84, did you EVER give Adobe the credit card number that is being charged? If not (and you are sure nobody with access to the card subscribed either), then someone has got hold of your card number and is buying subscriptions. Contact the card issuer. 

 

If you DID give the card to Adobe check your account details. If no subscription is shown, then as above someone has got hold of your card number and is buying subscriptions. Contact the card issuer. 

 

If a subscription is shown, contact Adobe. Posting here does NOT make contact with customer service. If someone contacts you offering to fix it IT IS A SCAM not Adobe, and it will make things worse.

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Jun 05, 2020 1
New Here ,
Sep 14, 2020

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It is clearly a scam, as u state.  Otherwise, how would so many people--most not on this website--have the same rip-off problem.  I have a complete PDF Program I have used for years (Lightning Pro).  Therefore, would never have paid for another program.  My wife just got a new debit card a few months back, never used it, and all of a sudden there was a charge from this charade.

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Sep 14, 2020 0
New Here ,
Feb 22, 2020

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I just found out I have the same issue. I've been charged 18.88€ in January and 25.15€ in February without ever having subscribed to any Adobe product or service. How did that happen? This is the first time I am experiencing anything like this and I would really appreciate an explanation, a cancellation and a refund.

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Feb 22, 2020 0
New Here ,
Feb 22, 2020

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Actually, I've just been charged once, 25.15€ in February, sorry for the inconvinience.

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Feb 22, 2020 0
Most Valuable Participant ,
Feb 23, 2020

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proistorikos, did you EVER give Adobe the credit card number that is being charged? If not (and you are sure nobody with access to the card subscribed either), then someone has got hold of your card number and is buying subscriptions. Contact the card issuer. 

 

If you DID give the card to Adobe check your account details. If no subscription is shown, then as above someone has got hold of your card number and is buying subscriptions. Contact the card issuer. 

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Feb 23, 2020 0
New Here ,
Apr 09, 2020

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I have the same issue and when I checked my account it says I have a free plan. Please can you refund me and stop any further amounts going out. Thanks.

Trestababy_0-1586431861060.png

 

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Apr 09, 2020 0
New Here ,
Sep 14, 2020

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It is clearly a scam.  Otherwise, how would so many people--most not on this website--have the same rip-off problem.  I have a complete PDF Program I have used for years (Lightning Pro).  Therefore, would never have paid for another program.  My wife just got a new debit card a few months back, never used it, and all of a sudden there was a charge from this charade.  It is straight b.s.

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Sep 14, 2020 0
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