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What to do with repeated " unexpected error "and then program quits?

New Here ,
May 04, 2018

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I have a problem that whenever I try to sign documents, I get an error message and  then the program quits

Any ideas to help here?

Hi ianp,

I assume that you are working on Adobe Reader DC desktop application and whenever you are trying to sign a document using "Fill & Sign" tool, the application crashes?

Does this happen with all the documents you sign or any specific one? Try using any other tool and see if the same thing happens?

In a mean while you may try the following-

1- Open Adobe Reader>help>Check for update. If no update, then-

2- Open Adobe Reader>help>Repair Installation. Still doesn't work, then-

3- Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it- Adobe Acrobat Reader DC Install for all versions

Let us know if none of the solution provided above works.

Regards,

Akanchha 

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Fill & Sign

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What to do with repeated " unexpected error "and then program quits?

New Here ,
May 04, 2018

Copy link to clipboard

Copied

I have a problem that whenever I try to sign documents, I get an error message and  then the program quits

Any ideas to help here?

Hi ianp,

I assume that you are working on Adobe Reader DC desktop application and whenever you are trying to sign a document using "Fill & Sign" tool, the application crashes?

Does this happen with all the documents you sign or any specific one? Try using any other tool and see if the same thing happens?

In a mean while you may try the following-

1- Open Adobe Reader>help>Check for update. If no update, then-

2- Open Adobe Reader>help>Repair Installation. Still doesn't work, then-

3- Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it- Adobe Acrobat Reader DC Install for all versions

Let us know if none of the solution provided above works.

Regards,

Akanchha 

TOPICS
Fill & Sign

Views

136

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 04, 2018 0
Adobe Employee ,
May 07, 2018

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Hi ianp,

I assume that you are working on Adobe Reader DC desktop application and whenever you are trying to sign a document using "Fill & Sign" tool, the application crashes?

Does this happen with all the documents you sign or any specific one? Try using any other tool and see if the same thing happens?

In a mean while you may try the following-

1- Open Adobe Reader>help>Check for update. If no update, then-

2- Open Adobe Reader>help>Repair Installation. Still doesn't work, then-

3- Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reinstall it- Adobe Acrobat Reader DC Install for all versions

Let us know if none of the solution provided above works.

Regards,

Akanchha 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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