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When I click on convert button it takes me to buy page.

New Here ,
Mar 29, 2018

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I am logged on, but when I hit the "convert" button it takes me to the pricing page as if I haven't paid yet.  I am able to work on-line, but not on my computer app

Hi Janicej,

Your account information shows that you have subscribed for the Export PDF service.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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When I click on convert button it takes me to buy page.

New Here ,
Mar 29, 2018

Copy link to clipboard

Copied

I am logged on, but when I hit the "convert" button it takes me to the pricing page as if I haven't paid yet.  I am able to work on-line, but not on my computer app

Hi Janicej,

Your account information shows that you have subscribed for the Export PDF service.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

TOPICS
ExportPDF

Views

82

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 29, 2018 0
Adobe Employee ,
Mar 29, 2018

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Hi Janicej,

Your account information shows that you have subscribed for the Export PDF service.

Export PDF subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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