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when i click "convert" it wants me to pay money again? redirects to subscription website, although I already have subscription
As mentioned above, that you are a subscriber of Adobe Export PDF.
Adobe Export PDF is an online service that you can access online via- https://cloud.acrobat.com/exportpdf
As well as through the Adobe Reader DC desktop application- Adobe Acrobat Reader DC Install for all versions
You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.
I assume that you have been trying to access your Export PDF subscription through wrong application Adobe Acrobat DC not Reader DC?
Please ensure that you are working with Adobe Reader DC not Acrobat DC to access Export PDF and "Signed In" using correct email.
Let us know if it still doesn't work.