When I go to save changes to my PDF, the Save Box is coming up empty. So I can't save and then close my files!

[janicep51353271]

When I go to save my PDF, the Save As box comes up empty, so I can't save and then close my files!  Help!!

[AnandSri · Accepted solution]

Hello Janicep,

We apologize for the inconvinience caused, as per the description above, you are getting a blank box while saving the PDF file, Is that correct?

Please navigate to preferences of Acrobat/Reader from Edit>Preferences>General and uncheck(deselect) these two following options:

•    Show online storage when opening files.
•    Show online storage when saving files.

If the issue persists, please share the following details:

•     Is it Acrobat or Reader installed,  check from Help>About Adobe Acrobat/Reader.
•     Is it a Mac or Windows machine?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.