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When I go to save changes to my PDF, the Save Box is coming up empty. So I can't save and then close my files!

New Here ,
Nov 02, 2017

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When I go to save my PDF, the Save As box comes up empty, so I can't save and then close my files!  Help!!

Hello Janicep,

We apologize for the inconvinience caused, as per the description above, you are getting a blank box while saving the PDF file, Is that correct?

Please navigate to preferences of Acrobat/Reader from Edit>Preferences>General and uncheck(deselect) these two following options:

  •    Show online storage when opening files.
  •    Show online storage when saving files.

If the issue persists, please share the following details:

  •     Is it Acrobat or Reader installed,  check from Help>About Adobe Acrobat/Reader.
  •     Is it a Mac or Windows machine?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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When I go to save changes to my PDF, the Save Box is coming up empty. So I can't save and then close my files!

New Here ,
Nov 02, 2017

Copy link to clipboard

Copied

When I go to save my PDF, the Save As box comes up empty, so I can't save and then close my files!  Help!!

Hello Janicep,

We apologize for the inconvinience caused, as per the description above, you are getting a blank box while saving the PDF file, Is that correct?

Please navigate to preferences of Acrobat/Reader from Edit>Preferences>General and uncheck(deselect) these two following options:

  •    Show online storage when opening files.
  •    Show online storage when saving files.

If the issue persists, please share the following details:

  •     Is it Acrobat or Reader installed,  check from Help>About Adobe Acrobat/Reader.
  •     Is it a Mac or Windows machine?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

Views

119

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 02, 2017 0
Adobe Employee ,
Nov 02, 2017

Copy link to clipboard

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Hello Janicep,

We apologize for the inconvinience caused, as per the description above, you are getting a blank box while saving the PDF file, Is that correct?

Please navigate to preferences of Acrobat/Reader from Edit>Preferences>General and uncheck(deselect) these two following options:

  •    Show online storage when opening files.
  •    Show online storage when saving files.

If the issue persists, please share the following details:

  •     Is it Acrobat or Reader installed,  check from Help>About Adobe Acrobat/Reader.
  •     Is it a Mac or Windows machine?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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