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When I try and convert a pdf to word all I get is referred to Adobe pricing options when I already have a subscription

New Here ,
Mar 05, 2018

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When I try and convert a pdf to word all I get is referred to Adobe pricing options when I already have a subscription

Hello Frankn,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file as it's directing you to repurchase the Adobe PDFPack subscription, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, please use the service through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe Reader and getting the subscribe page while converting a PDF, please sign out and sign back in with your current Adobe ID and password in Adobe Reader, and check for any pending updates from help>check for updates. Reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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When I try and convert a pdf to word all I get is referred to Adobe pricing options when I already have a subscription

New Here ,
Mar 05, 2018

Copy link to clipboard

Copied

When I try and convert a pdf to word all I get is referred to Adobe pricing options when I already have a subscription

Hello Frankn,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file as it's directing you to repurchase the Adobe PDFPack subscription, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, please use the service through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe Reader and getting the subscribe page while converting a PDF, please sign out and sign back in with your current Adobe ID and password in Adobe Reader, and check for any pending updates from help>check for updates. Reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud Services).

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

TOPICS
ExportPDF

Views

56

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 05, 2018 0
Adobe Employee ,
Mar 05, 2018

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Hello Frankn,

We apologize for the inconvenience caused, as per the description above, you are not able to convert a PDF file as it's directing you to repurchase the Adobe PDFPack subscription, Is that correct?

The record shows that you are subscribed to Adobe PDFPack services on your current Adobe ID, please use the service through the URL https://cloud.acrobat.com/convertpdf with your Adobe ID and password on a browser like Chrome, or Firefox, or Safari and see if this brings any difference.

If you are using the free desktop version of Adobe Reader and getting the subscribe page while converting a PDF, please sign out and sign back in with your current Adobe ID and password in Adobe Reader, and check for any pending updates from help>check for updates. Reboot the machine and try exporting the PDF.

For more troubleshooting, you may refer to Troubleshooting Create PDF, Export PDF, Adobe Send, Fill & Sign … services(PDFPack or Document Cloud...

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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