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when I try to access the application, I get this message:Encountered an Unexpected Error TypeError

michaelo29404782
New Here ,
Mar 28, 2019 Mar 28, 2019

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why do I get this error message when I sign in:

Encountered an Unexpected Error

TypeError: Object.entries is not a function
_class2.t.default.n.value (https://documentcloud.adobe.com/dc-web-app-dropin/1.11.0_1.46.0/bootstrap.js:1:69927)
_class2.t.default.n.value (https://documentcloud.adobe.com/dc-web-app-dropin/1.11.0_1.46.0/bootstrap.js:1:70195)
Object.C [as allowStateChanges] (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:43140)
https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:27:17844
xt (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:60403)
e.track (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:54:27477)
c (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:27:17776)
_class2.l (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:27:17726)
Pn (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:43363)
Rn (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:48938)
$n (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:57677)
Yn (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:57985)
fr (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:61367)
sr (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:60876)
ur (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:60702)
mr (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:66090)
Dt.nr (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:62878)
Nt (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:62482)
ft (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:57642)
E (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:42902)
S (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:42578)
e.O.n (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:42444)
HTMLDocument.t (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:27:169617)
Object.triggerEvent (https://static.adobelogin.com/imslib/imslib.min.js:2:7377)
Object.dispatchEvent (https://static.adobelogin.com/imslib/imslib.min.js:2:7115)
Object.onReady (https://static.adobelogin.com/imslib/imslib.min.js:2:6353)
Object.k.merge._onReady (https://static.adobelogin.com/imslib/imslib.min.js:2:12018)
Object.n (https://static.adobelogin.com/imslib/imslib.min.js:2:10821)

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replies 7 Replies 7
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AkanchhaS Adobe Employee
Adobe Employee ,
Apr 02, 2019 Apr 02, 2019

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Hi Michaelo,

Sorry to hear about the trouble. We would like to know when exactly you have started experiencing this issue? Did it happen recently or ever since migrated to the DC Adobe Document Cloud ?

Also, you have mentioned that  "When you try to access application" that time it returned error. Please confirm the application you are referring here, Is it Adobe Reader/Acrobat DC?

If you are still experiencing the same problem, then we request you to try the following troubleshooting steps to see if that makes any changes:

1- Clear the cache and cookies of the web browser or try with a different web browser than the current one.

2- Turn-Off internet security software for a while and try opening the document cloud website again.

[Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install or activate other software, you should re-enable it as soon as you're done.]

3- For testing, use Adobe Reader desktop application and see if that lets you access Document Cloud files and Export them.

4- If nothing works, then connect to a different network (hotspot or other wi-fi) and check back.

We would be looking forward to hear the update from you.

Thanks,

Akanchha

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AnandSri Adobe Employee
Adobe Employee ,
Apr 03, 2019 Apr 03, 2019

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Hi Michaelo,

I am sorry for the trouble you had while using the Adobe Document Cloud services. Would you mind checking and sharing the URL you are using to export the PDF file? Please share a screenshot of the URL.

To share a screenshot in this discussion, please take help from the article How to share screenshot Forum FAQs

For testing purpose, please try exporting the PDF file in a different browser like incognito mode of Chrome, you can access the incognito mode by pressing CTRL/CMD + SHIFT + N from the keyboard.

Thanks,

Anand Sri.

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michaelo29404782
New Here ,
Apr 03, 2019 Apr 03, 2019

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In Response To AnandSri

Encountered an Unexpected Error

TypeError: Object.entries is not a function

_class2.t.default.n.value (

https://documentcloud.adobe.com/dc-web-app-dropin/1.12.1_1.52.0/bootstrap.js:1:70337

)

_class2.t.default.n.value (

https://documentcloud.adobe.com/dc-web-app-dropin/1.12.1_1.52.0/bootstrap.js:1:70605

)

Object.C (

https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:43140)

https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:27:17844

xt (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:40:60403)

e.track (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:54:27477

)

c (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:27:17776)

_class2.l (

https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:27:17726)

Pn (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:43363)

Rn (https://documentcloud.adobe.com/dc-core/1.13.0/dc-core.js:1:48938)

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AnandSri Adobe Employee
Adobe Employee ,
Apr 04, 2019 Apr 04, 2019

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Hey Michaelo,

Thank you for sharing the details of the URL which you get in the error message.

Try a different browser like the incognito window in Chrome, then open the URL https://documentcloud.adobe.com/

to export the PDF file and check.

Let us know if you are getting the same error message.

Thanks,

Anand Sri.

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michaelo29404782
New Here ,
Apr 15, 2019 Apr 15, 2019

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In Response To AnandSri

yes, same error message using chrome incognito

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AnandSri Adobe Employee
Adobe Employee ,
Apr 25, 2019 Apr 25, 2019

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LATEST
In Response To michaelo29404782

Hello Michaelo,

I am sorry for the delayed response and inconvenience caused, are you still experiencing this issue?

Which URL are you trying to access? Would you mind sharing the URL you are using?

For testing purpose, change the browser like Chrome or Firefox and if possible connect the machine to a different network environment like a guest wireless network or a mobile hotspot and open the URL https://documentcloud.adobe.com/

Is it possible to post a screenshot of the error screen? To post a screenshot, please take help from the article How to share screenshot

We're here to help, just need more info.

Thanks,

Anand Sri.

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AkanchhaS Adobe Employee
Adobe Employee ,
Apr 10, 2019 Apr 10, 2019

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Hi there,

Are you still experiencing trouble accessing the Document Cloud services or its up and running fine now? We have been looking for the update on this.

Let us know if there is any further assistance is required.

Thanks,

Akanchha

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