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When I try to export and convert to word file, I keep getting sent to the subscription page.

New Here ,
Feb 01, 2018

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I am logged into my account but every time I try to convert the pdf to word, I get sent back to the subscription splash page. My subscription renewed in August, so is current. Please someone help me!

Hi Erinp,

We have checked your account, and found that you have the Adobe PDF Pack registered to your account.

Adobe PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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When I try to export and convert to word file, I keep getting sent to the subscription page.

New Here ,
Feb 01, 2018

Copy link to clipboard

Copied

I am logged into my account but every time I try to convert the pdf to word, I get sent back to the subscription splash page. My subscription renewed in August, so is current. Please someone help me!

Hi Erinp,

We have checked your account, and found that you have the Adobe PDF Pack registered to your account.

Adobe PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

TOPICS
ExportPDF

Views

65

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 01, 2018 0
Adobe Employee ,
Feb 02, 2018

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Hi Erinp,

We have checked your account, and found that you have the Adobe PDF Pack registered to your account.

Adobe PDF Pack subscription can be access online via- https://cloud.acrobat.com/  or through the desktop application Adobe Acrobat Reader DC- Adobe Acrobat Reader DC Install for all versions

Make sure that you are "Signing In" using the correct email address under which you have made the purchase and you have installed the correct application Adobe Acrobat Reader DC not the Adobe Acrobat DC.

For further troubleshooting you may refer- https://forums.adobe.com/docs/DOC-8841

Let us know if you still experience the same problem.

Regards,

Akanchha

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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