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When opening a pdf from email its asking for password and not accepting the password entered.

New Here ,
Nov 12, 2018

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The frustration with this software confirms my hate for security.

When a person emails me a PDF the software asks me for a password and no matter what I do it always rejects the access.  What can I be doing wrong.....

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Acrobat.com Cloud Storage, Adobe Send, ExportPDF, Fill & Sign, PDF Pack

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When opening a pdf from email its asking for password and not accepting the password entered.

New Here ,
Nov 12, 2018

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The frustration with this software confirms my hate for security.

When a person emails me a PDF the software asks me for a password and no matter what I do it always rejects the access.  What can I be doing wrong.....

TOPICS
Acrobat.com Cloud Storage, Adobe Send, ExportPDF, Fill & Sign, PDF Pack

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815

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Nov 12, 2018 0
Most Valuable Participant ,
Nov 13, 2018

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Is it a request for the password of the file, or your system password, or your Adobe ID password? If you're not sure, please tell us the exact words, all of them, around the prompt.

What is the software you are using, exactly, including version number? If you're not sure let us know if you're Mac or Windows.

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Nov 13, 2018 1
Adobe Employee ,
Nov 15, 2018

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Hi Colind,

As /TestScreenName asked, is it a pdf password pop up or Adobe Reader DC is asking for Sign In password?

What you have explained is only possible when the end user is sending a password protected document to you. Because Adobe Reader doesn't ask for the password to view a pdf.

For testing, you may login on web Adobe Document Cloud  and see if your Adobe password if working or not? Also, to understand the issue clearly you may share the screenshot of the password popup screen.

https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Regards,

Akanchha

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Nov 15, 2018 0
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