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When trying to convert .pdf to .doc I get "buy now".

New Here ,
May 23, 2018

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When logged in and trying to convert a .pdf to .doc I get sent to a page that wants me to buy a product and I can't convert the page. This has been ongoing for a few months and there is no support from adobe. I'm ready to cancel and file a formal complaint. Can anyone help me?

Hi Kenc,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha

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When trying to convert .pdf to .doc I get "buy now".

New Here ,
May 23, 2018

Copy link to clipboard

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When logged in and trying to convert a .pdf to .doc I get sent to a page that wants me to buy a product and I can't convert the page. This has been ongoing for a few months and there is no support from adobe. I'm ready to cancel and file a formal complaint. Can anyone help me?

Hi Kenc,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha

TOPICS
ExportPDF

Views

140

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 23, 2018 0
Adobe Employee ,
May 25, 2018

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Hi Kenc,

I see that you are a subscriber of Export PDF subscription and its register to your account.

1- As shared, Adobe Export PDF https://helpx.adobe.com/document-cloud/help/using-exportpdf.html is an online service that you can access via web browser- https://cloud.acrobat.com/exportpdf

2- You can also use the services through free desktop version of Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- You just need to “Sign In” using the email (Adobe ID) under which you have subscription registered.

4- Please ensure that you are working with Adobe Reader DC not Acrobat DC to access PDF Pack and "Signed In" using correct email.

For any troubleshooting, refer to- https://forums.adobe.com/docs/DOC-8841

Let us know if its still doesn't work.

Regards,

Akanchha

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May 25, 2018 1
New Here ,
May 25, 2018

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Thank you very much! I followed your directions and it worked perfectly. Just curious as to why that was nowhere to be found after hours of perusing the "support" section of Adobe's website?

Thanks again for your help.

Ken

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May 25, 2018 1
Adobe Employee ,
May 29, 2018

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Hi Ken,

Glad to hear this worked for you.

Sorry to hear about frustrating experience. The help document is available online, but I assume you haven't got the correct guidance where to find it.

Also, the support for Document Cloud PDF services is only available on Adobe forums which also might took a bit longer to find resolution.

Regards,

Akanchha

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May 29, 2018 1
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