Why can I not open my document cloud?

[anthonya65465361]

I purchased the Adobe PDF Pack and when I open my Adobe Acrobat Reader DC, I cannot click on my document cloud.  Can someone help me out with this?  I haven't been able to open it for a while and I thought it was because I was using the free version of this program and so I purchased the service, but I still cannot open my DC.  I went online and tried it that was as well and my DC will open, but it will not pull up my document.  I get a message on the screen saying "Please wait".

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[AkanchhaS · Accepted solution]

Hi Anthonya65465361,

As you said that the only Document Cloud storage is not opening, so could you check couple of things as suggested below and see if that works?

• Check the preferences settings of the application Go to Edit>Preferences>General. Check"Online storage when opening files"

If that is checked, then temporary disable if any internet security software you have installed.

• Check if any pending update Launch app>Help>Check for update
• Still doesn't work then uninstall and reinstall application- Adobe Acrobat Reader DC Install for all versions

Let us know the update on this.

Regards,

Akanchha