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Why can I not open my document cloud?

New Here ,
Jun 23, 2017

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I purchased the Adobe PDF Pack and when I open my Adobe Acrobat Reader DC, I cannot click on my document cloud.  Can someone help me out with this?  I haven't been able to open it for a while and I thought it was because I was using the free version of this program and so I purchased the service, but I still cannot open my DC.  I went online and tried it that was as well and my DC will open, but it will not pull up my document.  I get a message on the screen saying "Please wait".

[Moved from the non-technical LOUNGE Forum to an actual Program forum... Mod]

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Hi Anthonya65465361,

As you said that the only Document Cloud storage is not opening, so could you check couple of things as suggested below and see if that works?

  • Check the preferences settings of the application Go to Edit>Preferences>General. Check"Online storage when opening files"

If that is checked, then temporary disable if any internet security software you have installed.

Let us know the update on this.

Regards,

Akanchha

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Why can I not open my document cloud?

New Here ,
Jun 23, 2017

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I purchased the Adobe PDF Pack and when I open my Adobe Acrobat Reader DC, I cannot click on my document cloud.  Can someone help me out with this?  I haven't been able to open it for a while and I thought it was because I was using the free version of this program and so I purchased the service, but I still cannot open my DC.  I went online and tried it that was as well and my DC will open, but it will not pull up my document.  I get a message on the screen saying "Please wait".

[Moved from the non-technical LOUNGE Forum to an actual Program forum... Mod]

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

Hi Anthonya65465361,

As you said that the only Document Cloud storage is not opening, so could you check couple of things as suggested below and see if that works?

  • Check the preferences settings of the application Go to Edit>Preferences>General. Check"Online storage when opening files"

If that is checked, then temporary disable if any internet security software you have installed.

Let us know the update on this.

Regards,

Akanchha

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 23, 2017 0
Adobe Employee ,
Jun 24, 2017

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Hi Anthonya65465361,

As you said that the only Document Cloud storage is not opening, so could you check couple of things as suggested below and see if that works?

  • Check the preferences settings of the application Go to Edit>Preferences>General. Check"Online storage when opening files"

If that is checked, then temporary disable if any internet security software you have installed.

Let us know the update on this.

Regards,

Akanchha

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Jun 24, 2017 0
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