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Why can't I convert my pdf doc. to word? It keeps on sending 'an error occured while trying to access the service'?????

New Here ,
Apr 05, 2018

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Every time I try, it keeps on sending 'an error occurred while trying to access the service'????? I specifically paid for this services yesterday and it only worked once... now it's not working ... And for some reason I can't seem to find a CONTACT US option... very frustrating!!!

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Why can't I convert my pdf doc. to word? It keeps on sending 'an error occured while trying to access the service'?????

New Here ,
Apr 05, 2018

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Every time I try, it keeps on sending 'an error occurred while trying to access the service'????? I specifically paid for this services yesterday and it only worked once... now it's not working ... And for some reason I can't seem to find a CONTACT US option... very frustrating!!!

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Apr 05, 2018 0
Adobe Employee ,
Apr 05, 2018

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Hi Nancyd,

Sorry to hear about your experience.

I believe you are accessing your services online via- https://cloud.acrobat.com/exportpdf ? Or is it through the desktop application Adobe Reader DC?

You may refer to the help document An error occurred while trying to access the service | unable to connect to PDF services  and follow the steps suggested accordingly.

Do let us know if the solution provided here doesn't work.

Regards,

Akanchha

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