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Why can’t I sign documents? I get an error code that says “An Unexpected Error Occurred”

New Here ,
May 06, 2019

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Hi All,

Working on a Macbook pro Mac OS Mojave v10.14.4

On Adobe Acrobat Pro, current version, just uninstalled and reinstalled

Was able to send out two contracts before I started getting this error and commenced with reinstalling - once I have filled the email fields and get ready to send  click on continue - it loads to 60% before giving me the message "An unexpected error has occurred.

What is the solution? I urgently need to get this working!

Thanks!

Hi Ryank,

Sorry to hear about the trouble caused.

Looking at the description, it seems that you have got the error while accessing the service through desktop application Acrobat Pro. How about giving a try through Document Cloud web interface? Login to the web interface Adobe Document Cloud  and try the same.

Mean while, you may try the following-

Navigate to Acrobat preferences, Open Acrobat>Preferences>Security(Enhanced)>disable "Enhanced Security" or Protected View

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

Thanks,

Akanchha

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Why can’t I sign documents? I get an error code that says “An Unexpected Error Occurred”

New Here ,
May 06, 2019

Copy link to clipboard

Copied

Hi All,

Working on a Macbook pro Mac OS Mojave v10.14.4

On Adobe Acrobat Pro, current version, just uninstalled and reinstalled

Was able to send out two contracts before I started getting this error and commenced with reinstalling - once I have filled the email fields and get ready to send  click on continue - it loads to 60% before giving me the message "An unexpected error has occurred.

What is the solution? I urgently need to get this working!

Thanks!

Hi Ryank,

Sorry to hear about the trouble caused.

Looking at the description, it seems that you have got the error while accessing the service through desktop application Acrobat Pro. How about giving a try through Document Cloud web interface? Login to the web interface Adobe Document Cloud  and try the same.

Mean while, you may try the following-

Navigate to Acrobat preferences, Open Acrobat>Preferences>Security(Enhanced)>disable "Enhanced Security" or Protected View

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

Thanks,

Akanchha

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124

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May 06, 2019 0
Adobe Employee ,
May 07, 2019

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Hi Ryank,

Sorry to hear about the trouble caused.

Looking at the description, it seems that you have got the error while accessing the service through desktop application Acrobat Pro. How about giving a try through Document Cloud web interface? Login to the web interface Adobe Document Cloud  and try the same.

Mean while, you may try the following-

Navigate to Acrobat preferences, Open Acrobat>Preferences>Security(Enhanced)>disable "Enhanced Security" or Protected View

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing.

Thanks,

Akanchha

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