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Why Can't verify my purchase for Adobe export PDF?

Community Beginner ,
Oct 28, 2016

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I purchased one year subscription of Adobe export PDF on 25th. Oct. And already got receipt email from Apple. But still cant use what I paid for. It keeps saying can't verify the purchase and asking to restore the purchase. But when restoring, that mssge repeating. Pls Help!

Hi Qingw19038383,

I see there is some problem with the activation of your Export PDF subscription.

because of that you are facing trouble activating the services.

I request you to please Contact Customer Care  to get the subscription activated.

Let us know if this doesn't help.

Regards,

Akanchha

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Why Can't verify my purchase for Adobe export PDF?

Community Beginner ,
Oct 28, 2016

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I purchased one year subscription of Adobe export PDF on 25th. Oct. And already got receipt email from Apple. But still cant use what I paid for. It keeps saying can't verify the purchase and asking to restore the purchase. But when restoring, that mssge repeating. Pls Help!

Hi Qingw19038383,

I see there is some problem with the activation of your Export PDF subscription.

because of that you are facing trouble activating the services.

I request you to please Contact Customer Care  to get the subscription activated.

Let us know if this doesn't help.

Regards,

Akanchha

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184

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 28, 2016 1
Adobe Employee ,
Oct 28, 2016

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Hi Qingw19038383,

I see there is some problem with the activation of your Export PDF subscription.

because of that you are facing trouble activating the services.

I request you to please Contact Customer Care  to get the subscription activated.

Let us know if this doesn't help.

Regards,

Akanchha

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Oct 28, 2016 0
Community Beginner ,
Oct 28, 2016

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Hi, Akancha

Tks fot the reply! I clicked the "contact customer care" , seemed like winding up in the same forum channel. I posted another thread for activation. pls advise again if that's not what I'm supposed to do.

Please help to activate my Adobe Export PDF subscription

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Oct 28, 2016 0
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