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Why did my font change when I uploaded a PDF to Acrobat?

New Here ,
Jul 23, 2014

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I uploaded a PDF file to Acrobat so that I could open it in a URL. However, when I opened the file (on both Acrobat and in the URL format) the font had changed on the majority of it.  How can I fix this back to the original font?

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Why did my font change when I uploaded a PDF to Acrobat?

New Here ,
Jul 23, 2014

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I uploaded a PDF file to Acrobat so that I could open it in a URL. However, when I opened the file (on both Acrobat and in the URL format) the font had changed on the majority of it.  How can I fix this back to the original font?

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Manage files, Share PDF

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Jul 23, 2014 0
Jul 24, 2014

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Hi anj1832,

Do you know whether the fonts were embedded in that PDF file? You can check by opening the copy that's still on your computer  (not the one that you uploaded) and choosing File > Properties and clicking the Fonts tabs. If the fonts aren't embedded, you are most likely experiencing some font substitution issues.

Please let us know how it goes.


Best,

Sara

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Jul 24, 2014 0
New Here ,
Jul 24, 2014

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Hi Sara,

Yes, it says there are embedded fonts in the document.  How do I remove them?

Thanks!

-Anna

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Jul 24, 2014 0
Jul 25, 2014

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Hi Anna,

Embedded fonts are a good thing! That means that Acrobat will have them to display text in the PDF that is formatted with those fonts. But now I'm curious why your fonts are changing. Did you convert the PDF file to Word, or simply upload it to Acrobat.com for online storage?

I look forward to hearing back from you.


Best,

Sara

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Jul 25, 2014 0
New Here ,
Jul 27, 2014

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Sara,

I saved the original Word document as a PDF.  Then I uploaded the PDF file to Acrobat, and the font changed.  The entire document is supposed to be Times New Roman, and it changed to something that looks completely different.

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Jul 27, 2014 0
Jul 28, 2014

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Let's take a step back. How did you save the Word document as a PDF? What program did you use?

Best,

Sara

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Jul 28, 2014 0
New Here ,
Jul 28, 2014

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From Word, instead of clicking it to save as .docx, I selected PDF from the drop down box.  So the file name was "Design.pdf" instead of "Design.docx"

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Jul 28, 2014 0
Jul 29, 2014

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Would you be willing to share both the Word and PDF files with me, so I can take a closer look? I'll send you a private message with my email address, so you can send them my way if you'd like.

Sara

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Jul 29, 2014 0
Adobe Employee ,
Apr 12, 2018

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Hi Anna,

If you are using Acrobat DC

Open Acrobat

go to edit<Preferences<Documents<remove the check for Save As optimizes for Fast Web View.

now try converting and saving the file.

Thanks,

Divya

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Apr 12, 2018 0
New Here ,
Apr 13, 2020

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My font has changed and I don't like it! How can it be changed?

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Apr 13, 2020 0
Most Valuable Participant ,
Apr 15, 2020

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Since this is a 6 year old question, maggie_may_19, please describe your new problem in full detail with screen shots and the Adobe software and versions used. Thanks.

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Apr 15, 2020 0
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