why do images drop out when I convert from Word

[MulberryWriter]

I am using Office 365 and images drop out of my Word files when I convert to .pdf  (Acrobat Reader DC).  I have a deadline to have a book printed so this is urgent for me. I have read that there are issues with Office 365 and 32/64 bit formats with Mojave on Mac but do not understand which patch or plugin I should use.

When I ask the file to convert online, I get images, but it stuffs up fonts and pagination despite tight page breaks and formatting in Word on Office 365.  It's all highly labile and unpredictable.

I have tried everything I know and  am prepared to consider all options  including upgrading for a month  but I would prefer to get what I have working properly.

[AkanchhaS]

Hi MulberryWriter,

As you have mentioned above, when you convert Word file to .pdf using (Acrobat Reader DC) the images drop out. This process of creating .pdf file from a Word file would require a subscription based service for conversion.

Your Adobe account doesn't shows any active subscription in it. You had a PDF Pack subscription, which is now suspended.

• So, If you are converting the Word file to .PDF from MS word itself, then Adobe doesn't have any role in conversion, because MS Word uses its inbuilt PDF producer.
• What is the exact workflow that you have followed to for conversion?  Quality of converted document depends on the quality of the word file you start with. Check with a different word file which contains images and try the conversion.
• Use Acrobat DC's trial version to see if that gives an accurate result- Download Adobe Acrobat free trial | Acrobat Pro DC

Regards,

Akanchha