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Why does Adobe Export say I don't have access when I try to convert a document from PDF to Word when I do have that product and it's fully paid up?

New Here ,
Oct 12, 2017

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Why does Adobe Export say that I don't have access when I try to convert a document from PDF to Word when that is exactly what the product does?  I have an annual subscription that is current and fully paid.

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Why does Adobe Export say I don't have access when I try to convert a document from PDF to Word when I do have that product and it's fully paid up?

New Here ,
Oct 12, 2017

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Why does Adobe Export say that I don't have access when I try to convert a document from PDF to Word when that is exactly what the product does?  I have an annual subscription that is current and fully paid.

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ExportPDF

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Oct 12, 2017 0
Adobe Employee ,
Oct 12, 2017

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Hi Juliet,

We apologize for the inconvenience caused. As per the description above, you are not able to access the Adobe ExportPDF services, Is that correct?

The record shows that you have an active subscription of Adobe ExportPDF services on your Adobe ID used to log in on Adobe forums.

Use the online account to use the services, Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password.

If you are using the free desktop version of Adobe Reader, then please sign in with your Adobe ID and password.

If you want to download Reader DC, use the following link: Adobe - Adobe Acrobat Reader DC Distribution Link: https://get.adobe.com/reader/enterprise/

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.

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Oct 12, 2017 0
New Here ,
Oct 12, 2017

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Thanks.  I am signed in with my Adobe ID and still get the message that I don't have access to the service.

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Oct 12, 2017 0
Adobe Employee ,
Oct 12, 2017

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Hi Juliet,

Have you tried using the Export PDF services through your online account i.e. https://cloud.acrobat.com/exportpdf?

Sign in with your Adobe ID and password to use the services.

Please make sure that you have Adobe Reader installed on the machine and you are signed in with your Adobe ID and password.

If the Reader is not installed, please install it from https://get.adobe.com/reader/enterprise/

If the issue still persists, please share the following details:

Keep us posted with the results.

Regards,

Anand Sri.

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Oct 12, 2017 0
New Here ,
Oct 14, 2017

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The reply to this question was not answered by the techie.  I have the same problem as the other subscriber - that is, I have paid for Adobe Export PDf but when I go to export it, it says my subscription has expored and tries to get me to upgrade to the $179pa version.

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Oct 14, 2017 0
AnandSri LATEST
Adobe Employee ,
Oct 16, 2017

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Hi Alan,

We apologize for the inconvenience caused to you while using the Adobe Export PDF services.

The error you mentioned occurs when you are not using the Adobe ID on which you are subscribed to the Subscription.

The record shows that you have an active subscription of AdobeExportPDF services.

Try to use the services through your online account, Sign in to your account at https://cloud.acrobat.com/exportpdf with your Adobe ID and password.

You can also use the free desktop version of Reader to use the services of ExportPDF. To download the Reader Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

Make sure you are logged in with the Adobe ID and password in Reader. And if Acrobat is installed, you need to uninstall it.

Hope this helps, and keep us posted with the result.

Regards,

Anand Sri.

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Oct 16, 2017 1
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