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Will not convert pdf

New Here ,
Nov 09, 2018

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I'm trying to export and convert a pdf. The app gives me a list of documents for about 1/2 second and then flips me to my account page.

Hi Charlesg,

Sorry for the delay in response to your query.

I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.

You may try the following-

  • As its a desktop application then you may Sign Out & Sign In once.
  • Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check for Update.
  • For testing, you may try the conversion on web-Adobe Document Cloud and see if that helps.

Regards,

Akanchha

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Will not convert pdf

New Here ,
Nov 09, 2018

Copy link to clipboard

Copied

I'm trying to export and convert a pdf. The app gives me a list of documents for about 1/2 second and then flips me to my account page.

Hi Charlesg,

Sorry for the delay in response to your query.

I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.

You may try the following-

  • As its a desktop application then you may Sign Out & Sign In once.
  • Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check for Update.
  • For testing, you may try the conversion on web-Adobe Document Cloud and see if that helps.

Regards,

Akanchha

Views

66

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 09, 2018 0
Adobe Employee ,
Nov 12, 2018

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Hi Charlesg,

Sorry for the delay in response to your query.

I believe you are referring to the Adobe Reader DC application, which is flipping to the subscription page? As we have checked your account and found that you are a subscriber of Adobe Export PDF service, so it should easily let you to do the conversion.

You may try the following-

  • As its a desktop application then you may Sign Out & Sign In once.
  • Open the app and see if there is any pending update to install. Open Adobe Reader>Help>Check for Update.
  • For testing, you may try the conversion on web-Adobe Document Cloud and see if that helps.

Regards,

Akanchha

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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