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Wont allow me to combine files. I have combined files a bunch of times. on Friday, it wouldn't let me, and then when I kept trying, it finally worked. then i tried to combine a different set of files and it won't let me again. ARRGH

New Here ,
Aug 12, 2018

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why wont it let me combine files?  tells me I need to purchase, but then when I purchase it tells me I already own it (as I already knew)

Hi Yvettel,

There seems to be an intermittent issue with the website. If you have been redirected to the purchase page even though having the active subscription, then you may check the following.

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

Let us know if it still doesn't work.

Regards,

Akanchha

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PDF Pack

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Wont allow me to combine files. I have combined files a bunch of times. on Friday, it wouldn't let me, and then when I kept trying, it finally worked. then i tried to combine a different set of files and it won't let me again. ARRGH

New Here ,
Aug 12, 2018

Copy link to clipboard

Copied

why wont it let me combine files?  tells me I need to purchase, but then when I purchase it tells me I already own it (as I already knew)

Hi Yvettel,

There seems to be an intermittent issue with the website. If you have been redirected to the purchase page even though having the active subscription, then you may check the following.

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

Let us know if it still doesn't work.

Regards,

Akanchha

TOPICS
PDF Pack

Views

227

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 12, 2018 0
Adobe Employee ,
Aug 14, 2018

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Hi Yvettel,

There seems to be an intermittent issue with the website. If you have been redirected to the purchase page even though having the active subscription, then you may check the following.

1- Please ensure that you are using the correct application Adobe Reader DC not Adobe Acrobat DC. There is a possibility that you have used the trial for Acrobat and that isn't working with the current subscription.

2- If you have Acrobat DC installed, please uninstall it using cleaner tool- http://labs.adobe.com/downloads/acrobatcleaner.html and install Adobe Reader- Adobe Acrobat Reader DC Install for all versions

3- Check online through https://cloud.acrobat.com/  Sign Out and Sign In once.

Let us know if it still doesn't work.

Regards,

Akanchha

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Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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