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wrong email address during payment

New Here ,
Feb 05, 2019

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Hi, I had a problem with the purchase of the Adobe package to convert pdf-word.

The problem is that I entered a wrong email during the purchase (for a misprint) and now I cannot recover the activation email because the address I entered does not exist. I tried to change the activation email but the site asked me for a new payment.

How can I do? The assistance seems to be closed at this time.

Thank you all

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Your e-mail (the wrong one) is also your Adobe id. Sign in (with the wrong one), you have there an option to change the mail.

If that does not work: Contact Customer Care .

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wrong email address during payment

New Here ,
Feb 05, 2019

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Hi, I had a problem with the purchase of the Adobe package to convert pdf-word.

The problem is that I entered a wrong email during the purchase (for a misprint) and now I cannot recover the activation email because the address I entered does not exist. I tried to change the activation email but the site asked me for a new payment.

How can I do? The assistance seems to be closed at this time.

Thank you all

Adobe Community Professional
Correct answer by Abambo | Adobe Community Professional

Your e-mail (the wrong one) is also your Adobe id. Sign in (with the wrong one), you have there an option to change the mail.

If that does not work: Contact Customer Care .

Views

131

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 05, 2019 0
Adobe Community Professional ,
Feb 05, 2019

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Your e-mail (the wrong one) is also your Adobe id. Sign in (with the wrong one), you have there an option to change the mail.

If that does not work: Contact Customer Care .

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Feb 05, 2019

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Thank you!

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