A problem refreshing the workflow error in agreement (Adobe sign for salesforce)

Report · Jul 24, 2023

While viewing the agreement record, we are seeing a red banner at the top saying 'A problem refreshing the workflow' and when we checked we understood that it is part of managed package from Adobe Acrobat Sign.
Could you please help me understand why & when we will get this error?

Help much appreciated, Thanks in advance!

Report · Jul 31, 2023

Hi mano31262320ga8v,

Thank you for reaching out.

It seems that you are using the Adobe Sign Enterprise plan. If you have a question related to Adobe Sign for Salesforce, the experts can best answer it. I suggest you, please get in touch with our Adobe Sign Enterprise support team to get the correct information about this. You may contact them using the steps in the following help document: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

You may also refer to the following help document for more information on Salesforce integration: https://helpx.adobe.com/sign/integrations/salesforce-installation-guide.html.

Thanks,

Meenakshi