account email address

[HR EUROPE]

Hello,

I changed the account email address and now I don't manage to connect to adobe sign.

Can you help me ?

Thanks

[Meenakshi Negi · Accepted solution]

Hi Sylviep,

It seems that the email address that you used for the current Adobe Sign account was already registered under another account.

In this case, you will need to first free your email address from the other registered account.

Then you will be able to use it for the current account.

If you remember the password for your other account, you may try changing the email address for that account using the steps mentioned here Change your e-mail address

If that does not help, you will need to contact support.

As you are not able to log in to the account, I will be sending the details in the private message.

Please check your inbox.

Let us know if you need any help.

Regards,

Meenakshi