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Acrobat Sign App Not Showing Docs

New Here ,
Jun 15, 2023 Jun 15, 2023

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Recently an employee at adobe suggested my company upgrade to a teams account. I use adobe sign daily sending out contracts for sales reps. Since the upgrade to a teams account I can no longer access documents on the app within my phone (tried deleting it and re installing). Made sure I was in the teams account not personal. Have also sent docs since the change that aren't there. 

I used this mainly to track if a customer viewed a doc, send reminders and replace a signer if I was given a bad email. I occasionally use it on the go to send the docs for signature. 

I find there is no other easy way with adobe sign to replace a signer. 

have been dealing with adobe and not gettting anywhere. 

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Adobe Sign forms

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New Here ,
Jun 22, 2023 Jun 22, 2023

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we haven't upgraded or changed anything.  As of yesterday I can only view the 5 most recent contracts through the app.  The old contracts are available through desktop log in but not the app.  I've chatted with adobe and been told the app is not supported only the desktop.  Would like to know why this is occuring.

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New Here ,
Jun 22, 2023 Jun 22, 2023

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I agree. Whenevr i ask i get ghosted nobody wants to help me. 

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