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Acrobat Sign Salesforce error

Community Beginner ,
Jun 12, 2024 Jun 12, 2024

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Seeing anyone has had this issue or experience with it.  The issue is impactign a single record type and we are using a manul work around (we can send via the adcorbat pro site) but it requires multple manual steps to tie the docuemtn back tot eh correct account.  The screen shot of the error is attached.  I have a case open and we havebeen working on this for 23 claandar days so hoping someone in the community has come across the issue before and might have insight in how to resolve.

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Adobe Sign forms , Send documents

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hi PMallon,

 

Thank you for reaching out, and sorry about the delay in response.

 

We have checked that you are using the Adobe Sign Enterprise plan. If you have an integration-related question, the experts can best answer it. Please contact our Adobe Sign Enterprise support team for the correct information. You may contact them using the steps in the following help document: https://adobe.ly/45V3hqU

Refer to the following help document for more information on Acrobat Sign Integration: https://adobe.ly/4curW89

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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Community Beginner ,
Jul 08, 2024 Jul 08, 2024

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Have been since before US Memorial Day (mid-May).  Was hoping someone in these forums might have a solution since we have been unable find one yet.   Have a meetign with Tier 3 tomorrow.

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