Acrobat Sign Solutions for business

[Office5E1F]

Is the number of allowed transactions in the Acrobat Sign Solutions for business agreement able to be reduced before the expiration date?

[Manan Joshi]

Hi @Office5E1F,

I can't find anything mentioned about reducing the transcation count. I only see the no. of transactions as per the service, see the link below

https://helpx.adobe.com/sign/using/transaction-limits.html

A question for you is why do you want to reduce the transaction limit, according to the table above you have a set no. of transactions allowed so how would reducing them serve you?

Talking to the support executive might shed some more light on the topic

-Manan

[Kevin Stohlmeyer]

This is something specifically you would need to discuss with your account team.

I'm not aware of a means to reduce the transactions in the agreement except through our team.

[Office5E1F]

The "support" in our AdobeSign account wouldn't let me submit a ticket. It glitches when I try to type anything into the box to pick a subject/product. I tried resetting and allowing various cookies, turn on pop-ups, etc. No luck there.

[Office5E1F]

The "support" in our AdobeSign account wouldn't let me submit a support ticket because it glitches when I try to type anything into the box to pick a subject, so that is why this question is a forum post.

We have a specific agreement with AdobeSign for a certain number of HIPAA encrypted transactions per year with volume pricing, but we are moving about 80% of document signing services over to a customer service portal next month. I don't believe we can or want to leave AdobeSign entirely, so the question is if the current agreement can be renegotiated in about 2-3 months or if we need to wait until October 2023.

[Kevin Stohlmeyer]

This forum is a user-to-user site, sometimes an Adobe engineer will step in.

When it comes to specific account/contract agreements, there is no advice or suggestions we can give besides contacting Adobe support through your portal.

Do you have a direct contact with the person who you negotiated your original agreement with? If the portal isnt working, you can start with them.

[Office5E1F]

We don't have that information. I'll try logging in using another internet browser, I guess.

[Kevin Stohlmeyer]

If you have the agreement, there should be an Adobe representative listed.