Add Users to Adobe Sign

[JenniferParkerFSCJ]

I am new to Adobe Sign. I have users I need to add. I have added a few users via the Admin Console, but I seem to recall having to add them in both the Admin Console and through the Adobe Sign site while logged in as an administrator.

I have added my user in the Admin Console this time, but when I go to add her on the Adobe Sign side I am not seeing the plus symbol in the upper-right under Account > Users. What am I doing wrong? Is there a checkbox somewhere I should have checked/unchecked?

[Meenakshi Negi]

Hi Jennifer,

Thank you for reaching out and sorry for the delay in response.

We have checked that you are using the Adobe Sign Enterprise plan. As you are trying to add users to the account, please refer to the steps suggested in the following help documents: 

- https://helpx.adobe.com/sign/using/add-users-to-account.html

- https://helpx.adobe.com/sign/using/add-users-to-account.html

Also, ensure that the email address (that you add as the new user) is not registered for Adobe Sign before.

If you experience any issues, please get in touch with the Adobe Sign support team using the steps suggested here: https://helpx.adobe.com/sign/using/adobesign-support-resources.html.

Let us know if we can be of any help.

Thanks,

Meenakshi

[JenniferParkerFSCJ]

Thank you for responding. I had already reviewed the attached article, and it does not address the issue I am having. You said, ". . . review the following help documents", but posted the same link twice. Is that a mistake?

If there are no additional articles, I will open a support ticket per your suggestion.