Adding/Saving signature

[Hussain38999042bqd4]

Some of our users have complained that the signature they previously added were not visible and had to add a signature again to sign a document when received. Seems the signature is not saved and therefore, each time signature needs to be added. 

How to resolve?

[mariahweyne]

If they have an assigned license, users can go to https://acrobat.adobe.com/link/signatures/?signUri=%2Faccount%2FaccountSettingsPage%23pageId%3A%3ASI... and saved them there.  

If they have Sign for Business or Enterprise, they can add them in their personal preferences.

[Hussain38999042bqd4]

Yeah as I mentioned, their claim is that it's not saved after they added there and it is needed to add everytime when signing a different document

[mariahweyne]

Did they try to add it from where  I mentioned?  

[Meenakshi Negi]

Hi Hussain38999042bqd4,

Thank you for reaching out.

Please ask the user to save the signature again using the steps Mariahweyne suggested. Ensure that they get the message that data was saved successfully after adding the signature. Once done, try to sign again and check if the signature appears. Share the complete screen recording of the steps taken by the user with us if the issue occurs again. We will get this checked. 

Let us know how it goes.

Thanks,

Meenakshi

[Doug_Hockstad2372]

I have the same problem. It works fine in the browser, but in the iOS App (both iPhone 15Pro Max and an iPad) everytime I try to sign a doc it tells me I need to renew my signature. Even though I choose to save it to my profile, it does it every time. But online/web works fine. (Yes, I've checked in the personal prefs and my signature is saved there)