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Adobe Acrobat eSignatures Errors & Bugs - Adobe Support Abandoned Me

Participant ,
Mar 04, 2024 Mar 04, 2024

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Switched over to Adobe sign from Docusign since the adobe service is already part of what I pay for with my subscription. First contract signed had some inconsistencies; some of the signees signatures had their name and signing date. Some didn't. Also had a field for date signed. Three out of four were the wrong date. 

Contacted Adobe support and got on chat.  Spent almost an HOUR online while the tech walked me through unchecking "use latest esign features" to basically use the legacy features. Each time I would try a test contract and have additional issues. After about an hour, the tech said "Allow me a moment to check it with my available resources" and then I got the message: While this conversation has ended, feel free to come back anytime you need help.

 

Thanks Adobe. Just what I needed when trusting the signing of contracts to you. To be abandoned by support. 

The support tech's name was "Manoj". 

 

This is not what I expect for $600 a year. Very disappointing.

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Adobe Employee ,
Mar 22, 2024 Mar 22, 2024

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Hi Rob Betz,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Could you please let us know about the issues you are experiencing with the Acrobat Sign? It would be helpful to share more information and a screenshot of what happens. It will help us to understand the issue you are experiencing. 

We will check this behavior on our end.

 

Thanks,

Meenakshi

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