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We are using Adobe Acrobat and are in the process of upgrading Salesforce by moving to a new Salesforce instance. As part of this upgrade, we will be installing Adobe Sign on the new instance. When we begin using the new instance, we want to migrate all agreements from the existing instance to the new instance.
Our goal is to transfer all data related to Adobe Sign to the new Salesforce instance. We seek your support in this migration process.
Additionally, we will be migrating data for other standard and custom objects, which will require time. Therefore, we need to use the same Adobe Sign account on both the existing and the new Salesforce instances concurrently during this transition period.
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Thank you for reaching out, and sorry about the delay in response.
To use Acrobat Sign integration, you will need Acrobat Sign solutions. You can upgrade your current plan using the same account.
We have checked that you are using the Acrobat Sign Developer service and, hence, moving this thread to the Acrobat Sign Developer board for visibility. If you have a question related to Salesforce integration, the experts can best answer it. With the developer account, you may also contact the pre-sales team. They will be able to provide you with pre-sales technical assistance and share the correct information.
Please refer to the following link to contact them: https://adobe.ly/3CqWzyN. You may use the Contact Us button for Adobe Sign Solutions under the team tab.
Thanks,
Meenakshi