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Adobe changing content of uploaded documents

Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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I am a patent attorney. One of the things I have to do before filing a client's application is get each inventor to sign paperwork. One of the things each inventor has to sign is an inventor declaration. There is one form per inventor. They are identical, except for the inventor name on each form, which I prefill and is different from form to form.

Before today, when I have uploaded multiple inventor declaration forms for inventor signatures, I could just click on an inventor's name in the Adobe Sign side panel, plop the signature field where I needed it on that person's declaration, then click the next inventor's name, and repeat for that person's declaration, etc.

Now, because Adobe apparently knows better than I do what exactly I need, Adobe Sign is CHANGING the pre-filed names in EVERY inventor declaration to the same name -- the name of the first person's signature block I add. If the first one has the right name, and I go to the second one and change the name back to what it was supposed to be, well, Adobe ALSO changes the first one in the same way. If I change the first one back to the correct name, yes, you guessed it, the second one is also back to having the first inventor's name.

So now what I have to do is prepare a SEPARATE signature package for each inventor so that there is only one inventor declaration per package (with the correct name). Which means that now I have to open/separate multiple signature packages instead of just one.

And all of this is because Adobe thinks it knows better than I do what I need.

Seriously, how is this company still in business??! They change things that are not broken, move things from the right-hand side to the left-hand side for absolutely no reason, add things that are not needed, contantly persent pop-ups that I do not need, and seem to be actively working to make customers less productive.

A master class in awful customer experiences.

TOPICS
Adobe Sign forms , Manage documents , User interface issues

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Adobe Employee ,
Sep 30, 2023 Sep 30, 2023

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Hi kristaj3914608,

 

Thank you for reaching out, and sorry about the delay in response.

 

It happens when the form field have the same name. Could you please confirm if you are using the same document for multiple inventors?

Share the complete steps you do to add form field and inventors name on the document. It will help us to understand the issue.

If you can share the screen recroding or the screenshot of the workflow, it would be helpful.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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