Adobe e-signature emails do not have the Link to view and approve

Report · Nov 12, 2019

Since this morning (UK Time), all emails from Adobe to get documents approved do not have the Links for signatories to view and approve

Report · Nov 13, 2019

Hi There. Same issue here.

If i send a document to another member of our company (withthe same domain on the email address) we get no approval link. If i send it to outside of the comapny - the link is there.

Help Please!!!

Report · Nov 13, 2019

Hi, I have raised this with Adobe support via my Account Manager. I suggest you do the same.

Also, I would like to share the workaround I found until it is resolved: if you send a reminder then the email has the link!

Report · Nov 13, 2019

Many thanks for the work-around. Works this end too.

OK for sending around internal teams - but not great for sending to customers - doesnt look great.

I'll let you know if i get an answer from Adobe Support.

Report · Nov 13, 2019

Happy to share solutions anytime! That's the community spirit 🙂

I have had an update from Adobe support confirming it is a bug and Engineering team is working on it.

Strangely, they can't do a roll back of this new front end update unless reported by Enterprise customers - I don't qualify as I only have 34 lics 😞

Hence requesting Enterprise Customers to please respond if facing ame issue.

Report · Nov 20, 2019

Dear All,

Sharing the latest update on this Urgent Issue raised on Nov 12, 2019:

From: Pradeep Parmar
Sent: 20 November 2019 11:44
To: Gurjeet Singh <gurjsing@adobe.com>; Hasmit Kaur <haskaur@adobe.com>; Mohit Sopori <sopori@adobe.com>
Subject: RE: Signature requested on "Test for Pradeep"
Importance: High

Hi Gurjeet,

I appreciate the update but can tell you the Timeframe and Workaround are TOTALLY UNACCEPTABLE!

Best regards,

Pradeep

Group IT Director

Sumi Agro Europe Limited

Vintner’s Place

68 Upper Thames Street

London EC4V 3BJ

Mobile: +44 (0) 7407 253682

Email : pradeep.parmar@sumiagro.com

www.SumiAgro.com

Registered Office: Vintners' Place, 68 Upper Thames Street, London EC4V 3BJ

Company Registration no. 3073407

From: Gurjeet Singh <gurjsing@adobe.com>
Sent: 20 November 2019 11:42
To: Pradeep Parmar <pradeep.parmar@sumiagro.com>; Hasmit Kaur <haskaur@adobe.com>
Subject: RE: Signature requested on "Test for Pradeep"

Hi Pradeep,

I would like to tell you that engineering has updated the status and they mentioned that this problem will be fixed in 11.0.1 Adobe Sign Update which is schedule to happen in December 2019.

I apologize for the inconvenience and would like to tell you that till then you can use reminder option as a workaround.

Regards,

Gurjeet Singh

Report · Dec 03, 2019

I am now able to grab the URL, so I am able move forward when I cannot click the link to sign! Hoping everyone else is also finding that they have this ability. I take the link and go to a different browser. Have been doing this for years when clicking doesn't work in the browser I am in. Good luck!