Adobe eSign - Still show Pending Approval after requestor change another approver to approve

[Alex-Chan]

There is a case that with the original workflow, the reqeust A send an approval request to approver C, C is the second level approver, but C is out of office and not able to approve the request, and A change the approver to D and D had already approved the request. When C comes back, the screen still show that the request from A is pending while is not convenient.

[Meenakshi Negi]

Hi Alex-Chan,

If you are referring that the sender of the document has changed the approver role from C to D, and C still see able to view the email for the pending signature. That is a desigend behaviour. User will be able to see that request as the email cannot be recalled, however, will not be able to view the document.

Hope that answers your query.

Let us know if you have any question.

Regards,

Meenakshi