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adobe sender prefill redirects to completed field and will not continue to prefill remainder of form

New Here ,
Feb 18, 2023 Feb 18, 2023

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Hi, 

I am testing a fillable template on adobe sign.  Suddenly,  when completing the sender prefill portion, the program keeps redirecting me back to a previously completed sender prefill field.  Then, it will not allow me to continue with the remainder of the sender prefill fields.

 

So far, I have done the following, to no avail:

  • edited the problem field
  • deleted and re-created the problem field
  • re-created the problem field without any conditions, and made sure no other fields are dependent on it for conditions
  • signed out and signed back in

 

Can anyone please offer some suggestions?

 

Thanks, 

Lindsey

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Community Expert ,
Feb 18, 2023 Feb 18, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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Adobe Employee ,
Feb 26, 2023 Feb 26, 2023

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Hi blackbeltshaman,

 

Thank you for reaching out.

 

Would you mind sharing more information on this?

Are you using the Adobe Acrobat Sign template?

It would be helpful if you could share the screen recording. 

 

Thanks,

Meenakshi

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