Adobe Sign Access Denied (New User on Trial)

Report · Apr 17, 2020

Hello Everyone (New User just wants to use Adobe Sign!) I signed up for the trial (supposedly 90 day trial but my account says 7 days!) I have downloaded and installed the software to my desktop and verified my email address and telephone number. I can get into the program, select Adobe Sign, select a PDF to work with all ok but as soon as I attempt to add the signing to the PDF I get "Access Denied - You do not have access to this service. Please contact your IT Administrator to gain access."

I use a standalone Desktop PC running Windows 10 in the United Kingdom. I have only ever had Reader before so can't see this is an issue with a wrong email address. Does anybody have any suggestions to help me before I cancel the trial next week? Thanks in anticipation!

Mark.

Report · Apr 17, 2020

I am having the exact same issue. I purchased yesterday and still do not have access. Yesterday customer service told me it takes 24-hours to activate. Today (more than 24-hours later) I cannot get customer service to respond. I'll update if I ever get a hold of someone.