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Adobe sign: ADVANCE FORM FIELDS AND FEATURES do NOT EXIST

New Here ,
Jun 16, 2022 Jun 16, 2022

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Bonjour,

j'ai la version payante d'adobe à 17,99 € / mois

quand j'utilise adobe sign, je n'ai pas accès aux :

  • Champs de données (Image)
  • Autres champs (Pièce jointe,  Lien hypertexte)

 

J'ai eu la hotline d'adobe qui m'a fait désinstaller et réinstaller l'appli. A aucun moment, on ne m'a dit que je ne pouvais pas bénéficier de cette prestation (j'ai un compte activé).

 

Puis c'était 17 heures et la hotline m'a laissé en plan.

Impossible de trouver comment faire pour faire apparaître  ces champs. Cela fait en tout 3 heures que je cherche sans trouver

 

Une bonne âme peut-elle m'aider ? Merci

 

 

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Adobe Sign forms

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Enthusiast ,
Jun 19, 2022 Jun 19, 2022

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Some field types (e.g. in-line image fields) are only available to business and enterprise service levels.

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New Here ,
Jun 20, 2022 Jun 20, 2022

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Hi,

 

this answer does not help me :

 

1/ You do not answer relating the field that interests me (I do not speak about in-line image fields, but attachments fields).

 

2/ We are a company. So tell me what kind of level is required, since levels are not mentioned in pricing page of adobe website


Regards

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Enthusiast ,
Jun 20, 2022 Jun 20, 2022

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quote

(I do not speak about in-line image fields, but attachments fields).

In your original post you mentioned three field types you don't have access to. If you are interested in only one of them, you might want to edit your question to include that information.

quote

We are a company. So tell me what kind of level is required, since levels are not mentioned in pricing page of adobe website

I'm neither an Adobe employee nor especially interested in pricing or service level details. Thus, sorry, I've no idea.

 

But you might also want to edit your original post to include these details (you being a company and ready to invest in some serious service plan), so that someone in the know coming along your question knows what you want and can answer appropriately.

 

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hi Estelle,

 

Sorry for the delay in response.

 

We have checked your account and see that you have an Acrobat Pro DC subscription that includes Acrobat Sign Individual plan.

The form fields you are looking for are not available with your current plan. These fields are available in Acrobat Sign Team, business, and Enterprise service plans.

 

Hope the information helps.

 

Thanks,

Meenakshi

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